Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the Via 313 website located at meals-via313.rest, including all content, features, functionality, online ordering systems, and services offered through the website (collectively, the "Services").

By accessing the website, placing an order, creating an account, subscribing to any communication, or otherwise interacting with Via 313's digital or physical services, you expressly agree to be bound by these Terms. Your continued use of the Services after any modification to these Terms constitutes your acceptance of those changes.

If you are using the Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and that entity.

These Terms apply to all visitors, users, customers, and any other parties who access or use Via 313's Services. Users must be at least eighteen (18) years of age to use our Services, create an account, or place an order. By using our Services, you represent and warrant that you meet this age requirement.

2. Description of Services

Via 313 is a food and restaurant business operating in the United States. Our Services include, but are not limited to, the following:

2.1 Food and Beverage Offerings

Via 313 offers a curated menu of food and beverage items, including Detroit-style pizza and related culinary offerings. Menu items, pricing, availability, and ingredients are subject to change without prior notice and may vary by location, season, or operational requirements.

2.2 Online Ordering

Through our website at meals-via313.rest, customers may browse our menu, customize orders, place food orders for pickup or delivery (where available), and complete payment transactions. Online ordering is subject to restaurant operating hours, item availability, and applicable delivery zones or policies.

2.3 In-Person Dining

Via 313 may offer dine-in, carry-out, and curbside services at its physical locations. In-person dining experiences are governed by these Terms in conjunction with any posted in-store policies and applicable health and safety regulations.

2.4 Promotions and Loyalty Programs

From time to time, Via 313 may offer promotional deals, discount codes, loyalty rewards, and special event services. Such promotions are subject to their own specific terms and conditions, which will be communicated at the time of the offer. Promotions cannot be combined unless explicitly stated, and Via 313 reserves the right to modify or discontinue any promotion at any time.

2.5 Catering and Special Orders

Via 313 may offer catering services or accept special bulk or event-based orders. These services are subject to separate agreements and pricing terms to be negotiated directly with Via 313 representatives.

2.6 Website and Digital Communications

We provide website access for informational purposes, online transactions, customer support inquiries, and marketing communications. By providing your email address or phone number, you consent to receive transactional communications related to your orders and, where you have opted in, marketing materials. You may opt out of marketing communications at any time.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of Via 313's Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security of your account credentials and notify Via 313 immediately of any unauthorized access or security breach.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, and federal laws and regulations in connection with your use of the Services.
• Pay all charges, fees, and applicable taxes associated with your orders and account activities.
• Treat Via 313 staff, other customers, and delivery personnel with respect and professionalism at all times.
• Review all allergy and dietary information provided and notify Via 313 of any food allergies or dietary restrictions before placing your order.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Services for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations.
• Engage in any fraudulent activity, including submitting false orders, using stolen payment methods, or making fraudulent refund claims.
• Impersonate any person or entity, or falsely misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorized access to any portion of the website, its servers, or any systems connected to the Services.
• Use any automated means, bots, scrapers, or data harvesting tools to access, collect, or extract data from the website without express written permission from Via 313.
• Upload or transmit any viruses, malware, or other malicious code that may disrupt or damage the website or Services.
• Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Services.
• Post or transmit any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable.
• Attempt to reverse engineer, disassemble, or decompile any portion of the website or its underlying technology.
• Use the Services to send unsolicited commercial communications (spam) to any third party.
• Resell or commercialize any Via 313 Services or content without prior written authorization.
• Create multiple accounts for the purpose of gaming promotions, loyalty programs, or referral systems.

Via 313 reserves the right, at its sole discretion, to suspend or terminate your account and refuse any current or future use of the Services if you engage in any prohibited activity.

4. Intellectual Property Rights

4.1 Ownership

All content on the Via 313 website, including but not limited to text, graphics, logos, photographs, images, menu designs, video content, audio clips, digital downloads, software, and the compilation thereof ("Content"), is the exclusive property of Via 313 or its content suppliers and is protected by United States copyright, trademark, patent, trade secret, and other intellectual property laws.

4.2 Trademarks

The Via 313 name, logo, taglines, and all related product and service names, designs, and slogans are trademarks or service marks of Via 313. You may not use such marks without prior written permission from Via 313. All other names, logos, product and service names, designs, and slogans on the website are the trademarks of their respective owners.

4.3 Limited License

Via 313 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the website and its Content solely for your personal, non-commercial use in connection with using our Services. This license does not include the right to:

• Modify or copy the materials on the website;
• Use the materials for any commercial purpose or public display;
• Attempt to decompile or reverse engineer any software contained on the website;
• Remove any copyright or other proprietary notations from the materials; or
• Transfer the materials to another person or "mirror" the materials on any other server.

4.4 User-Submitted Content

If you submit, post, or transmit any content to Via 313, including reviews, photos, feedback, or suggestions ("User Content"), you grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not violate the rights of any third party.

5. Payment Terms

5.1 Pricing

All prices displayed on the Via 313 website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales tax, service fees, or delivery fees unless explicitly stated at checkout. Via 313 reserves the right to correct any pricing errors on the website, even after an order has been submitted.

5.2 Payment Methods

Via 313 accepts major credit cards, debit cards, and other payment methods as indicated on the website or at the point of sale. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Via 313 to charge your selected payment method for the total amount of your order, including taxes and applicable fees.

5.3 Order Confirmation

Once you submit an order, you will receive an order confirmation via email or through the website. This confirmation does not constitute acceptance of your order; it is simply an acknowledgment that your order was received. Via 313 reserves the right to cancel or refuse any order at its discretion, including in cases of suspected fraud, pricing errors, or item unavailability.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds may be issued at Via 313's sole discretion in cases of verified errors, quality issues, or order fulfillment failures. To request a refund or report an issue with your order, please contact us at [email protected] within 24 hours of your order. Via 313 reserves the right to offer a replacement, store credit, or refund as appropriate under the circumstances.

5.5 Taxes

You are responsible for all applicable sales taxes, use taxes, and other governmental charges imposed on your purchases. Tax rates are calculated based on the applicable laws of the jurisdiction in which your order is fulfilled or delivered.

5.6 Chargebacks

If you initiate a chargeback with your payment provider without first attempting to resolve the issue with Via 313, we reserve the right to dispute the chargeback and may suspend your account pending resolution. Fraudulent chargebacks may result in permanent account termination and referral to appropriate law enforcement authorities.

6. Allergen and Dietary Information

Via 313 makes reasonable efforts to provide accurate allergen and nutritional information for menu items. However, please be aware that our food is prepared in facilities that handle common allergens including, but not limited to, wheat, dairy, eggs, soy, tree nuts, peanuts, shellfish, and sesame. Cross-contamination is possible, and Via 313 cannot guarantee that any menu item is completely free of allergens.

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by applicable law, Via 313, its officers, directors, employees, agents, affiliates, successors, and assigns shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses, arising out of or in connection with:

• Your access to or use of, or inability to access or use, the Services;
• Any conduct or content of any third party in connection with the Services;
• Any food products purchased, consumed, or obtained through the Services;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any errors, inaccuracies, or omissions in the content of the website;
• Any technical failures, server outages, or interruptions in the Services.

7.2 Cap on Liability

In no event shall Via 313's total cumulative liability to you for all claims arising out of or relating to these Terms or the Services exceed the greater of: (a) the total amount paid by you to Via 313 in the twelve (12) months preceding the claim, or (b) One Hundred United States Dollars ($100.00).

7.3 Essential Basis

The limitations of liability set forth in this Section reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between you and Via 313. Via 313 would not provide the Services to you without these limitations.

8. Disclaimers

8.1 As-Is Basis

THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 No Guarantee of Availability

Via 313 does not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the materials on the website in terms of their correctness, accuracy, reliability, or otherwise.

8.3 Third-Party Links

The Via 313 website may contain links to third-party websites or services that are not owned or controlled by Via 313. Via 313 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

8.4 Delivery Services

Where Via 313 utilizes third-party delivery services or platforms, Via 313 is not responsible for delays, errors, or issues arising from those third-party services. Delivery times are estimates only and are not guaranteed. Via 313 disclaims all liability for food quality issues arising from delivery delays caused by third-party delivery services or circumstances beyond our control.

9. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, employees, agents, licensors, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees and legal costs) arising from or related to:

• Your use of or access to the Services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including without limitation any intellectual property rights or privacy rights;
• Any User Content you submit, post, or transmit through the Services;
• Your violation of any applicable law, rule, or regulation;
• Any fraudulent, misleading, or deceptive activity you engage in in connection with the Services;
• Any claim that your use of the Services caused damage to a third party.

This indemnification obligation will survive the termination of these Terms and your use of the Services. Via 313 reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Via 313 in asserting any available defenses.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Via 313 operates, without regard to conflict of law principles that would require application of any other jurisdiction's laws.

You agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States in the state where Via 313's principal place of business is located. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the exercise of jurisdiction over you by such courts.

Via 313 operates in compliance with all applicable federal laws of the United States, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. §§ 41–58, governing unfair or deceptive trade practices;
• The Food Safety Modernization Act (FSMA) and all applicable food safety regulations;
• The Americans with Disabilities Act (ADA) to the extent applicable to digital accessibility;
• The Electronic Communications Privacy Act (ECPA) and applicable state privacy laws;
• The CAN-SPAM Act governing commercial email communications;
• All applicable state consumer protection statutes.

11. Dispute Resolution

11.1 Informal Resolution

Before filing any formal legal claim, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") informally by contacting Via 313 at [email protected]. Via 313 will attempt to resolve the Dispute informally by contacting you within thirty (30) days of receiving your notice. If the Dispute is not resolved within sixty (60) days of the initial notice, either party may pursue formal dispute resolution as set forth below.

11.2 Binding Arbitration

Except for claims that qualify for small claims court, any Dispute that cannot be resolved informally shall be resolved by binding arbitration administered by a recognized arbitration organization in accordance with its rules and procedures. The arbitration shall be conducted in the English language in the state where Via 313 maintains its principal place of business, or via telephonic or video conference as mutually agreed. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.

11.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both you and Via 313 agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, privacy rights, or confidential information. Claims for emergency relief are not subject to the arbitration requirement set forth herein.

12. Term and Termination

12.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Services, maintain an account with Via 313, or engage with Via 313's website or digital platforms in any capacity.

12.2 Termination by You

You may terminate your relationship with Via 313 at any time by ceasing to use the Services, deleting your account (if applicable), and providing written notice to Via 313 at [email protected]. Termination does not entitle you to a refund of any amounts previously paid, except as expressly provided in the refund policy set forth in these Terms.

12.3 Termination by Via 313

Via 313 reserves the right, in its sole discretion and without prior notice or liability, to:

• Suspend or terminate your account and access to the Services for any reason, including violation of these Terms;
• Modify, suspend, or discontinue any portion of the Services, temporarily or permanently;
• Refuse service to any individual or entity for any lawful reason;
• Cancel any pending orders in the event of suspected fraud, pricing errors, or system failures.

12.4 Effect of Termination

Upon termination, your right to access and use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution provisions.

13. Changes to Terms

Via 313 reserves the right to revise, modify, or update these Terms of Service at any time and at its sole discretion. When changes are made, we will update the "Last Updated" date at the top of this page. In the event of material changes to these Terms, Via 313 may provide additional notice, such as by displaying a prominent notice on the website, sending an email notification to registered users, or other appropriate communication methods.

Your continued access to or use of the Services after the effective date of any revised Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must discontinue your use of the Services immediately. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

Via 313 will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services or any changes to these Terms made in accordance with this Section.

14. Severability

If any provision, clause, or part of a provision of these Terms is determined by a court of competent jurisdiction or an arbitrator to be illegal, invalid, unenforceable, or contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be made enforceable, it shall be deemed severed from these Terms.

The invalidity or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect as if the invalid or unenforceable provision had never been included. The parties expressly agree that in the event any such provision is found to be invalid or unenforceable, they shall work in good faith to negotiate a replacement provision that is valid and enforceable and that comes as close as possible to expressing the original intent of the invalid or unenforceable provision.

15. Additional Legal Provisions

15.1 Entire Agreement

These Terms, together with the Via 313 Privacy Policy and any other policies incorporated by reference herein, constitute the entire agreement between you and Via 313 with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, warranties, and negotiations, whether written or oral, relating to such subject matter.

15.2 Waiver

The failure of Via 313 to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver by Via 313 of any breach or default under these Terms shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of these Terms.

15.3 No Agency or Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, or employment relationship between you and Via 313. You do not have any authority of any kind to bind Via 313 in any respect whatsoever, and Via 313 shall have no obligation to indemnify or hold harmless you for any costs or damages arising from your independent activities.

15.4 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without Via 313's prior written consent. Via 313 may freely assign these Terms and its rights and obligations hereunder, including in connection with a merger, acquisition, corporate restructuring, sale of assets, or by operation of law, without restriction or notice to you.

15.5 Force Majeure

Via 313 shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond Via 313's reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government actions, labor disputes, supply chain disruptions, power failures, or internet outages. In the event of such force majeure, Via 313 will use commercially reasonable efforts to resume performance as soon as practicable.

15.6 Electronic Communications

By using our Services or communicating with us electronically, you consent to receive electronic communications from Via 313. You agree that all agreements, notices, disclosures, and other communications that Via 313 provides to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.

16. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service, the Services, or Via 313's practices, please do not hesitate to contact us using the information below:

We strive to respond to all inquiries within five (5) business days. For urgent matters related to food safety, order issues, or account security, please indicate the urgency in the subject line of your email to ensure prompt attention.

© 2026 Via 313. All rights reserved. These Terms of Service were last updated on June 12, 2026.